Contacts

Alder Hey Children's Charity,

E Prescot Rd.,

Liverpool,

L14 5AB

info@alderheycharity.org

+44 151 252 5716
31 Miles in October Challenge - FAQ’s

Miles for Smiles

Registration

Is registration free?
Yes, registration is free. You only need to raise as much money as you can for Alder Hey Children’s Charity!

Where do I register?
You can join the Facebook Group, register and follow the link to create your JustGiving Page here: Give Panel

My family member/friend wants to join. How can they do that?
Brilliant! They can join the Facebook Group, register and follow the link to create their JustGiving page here: Give Panel

When will I get my snood?
After registration, please allow 10 business days for your free snood to arrive.

Is there a deadline to register?
Registrations will remain open until midnight on Monday 30th September. Please register as soon as possible to avoid missing out!

Are there any age requirements to take part in the challenge?
No, there is no minimum or maximum age, but we do want people to feel comfortable and safe. If you are under 18, you will need permission from a parent or guardian to participate.

Donations

Can I donate to my own page?
Yes, we actually recommend that! Lead by example and ask your friends and family to do the same!

Can one person donate more than once?
Yes, there are no limits on how many donations one person can make.

My friends don’t have Facebook. Can they still donate to my fundraiser?
Yes, absolutely! Share your JustGiving page with your friends and family for them to make a donation.

How much do I have to fundraise?
The JustGiving pages are automatically set-up with a target amount of £150. However, any and all support you can offer goes a long way towards helping Alder Hey provide the best possible patient experience to the 1,200 patients and families cared for every day.

How much do I have to fundraise to receive my rewards?
Everyone who registers for the challenge will receive a free snood, just for joining the Miles for Smiles challenge. You will receive a branded beanie as a thank you when you raise £100, and a bespoke challenge medal as a thank you when you raise £150!

My page still has no donations. How do I make people donate?
Try sharing your fundraising page with all your friends, family and local community, and post about your challenge daily. You could also make a donation to your own page to show your support and share why the cause is important to you. Either way, you are spreading awareness about Alder Hey Children’s Charity.

My friend is in a different country and wants to donate, is that possible?
Yes, absolutely. If they would prefer, they can donate directly to Alder Hey Children’s Charity on our website. Please ask them to reference your name, and ‘Miles for Smiles’ so that we can add it to your sponsorship total!

I have collected money offline, how can I send these donations?
You can donate the amount to your own fundraising page online, if you have the cash. Alternatively, you can send a cheque that is payable to Alder Hey Children’s Charity to Alder Hey Children’s Charity, Eaton Road, Liverpool, L12 2AP. Please include a covering note.

About the fundraising page

Where do I set up my JustGiving page?
Just click Alder Hey Children’s Charity and follow the instructions.

Is my JustGiving Page public?
Yes, once you set up a JustGiving Page, anyone can donate and share!

Can I edit the information to make it in memory/tribute of my family member/friend?
Yes, of course! There is an edit button on your fundraiser page where you can make your tribute and edit all information.

My page has ended. How can I fix this?
You can find more information on how to reactivate your fundraiser here.

Can I share my page outside Facebook?
Yes, you can! Feel free to share the link to your JustGiving page far and wide.

About this challenge

How do I track my progress?
You will receive an activity tracker sheet in the post, which you can use to track your progress. If you already have a fitness tracker (Strava etc), feel free to use this too. Why not post a daily update to your fundraising page to keep track of your progress, but also update your supporters?

Can I start early or finish later?
We ask for the challenge to be completed in October, but we understand that other responsibilities can get in the way.

Can I do more than 31 miles?
If you feel like you can do more than 31 miles, absolutely!

What if I fail to complete the challenge?
We would love to see everyone complete the challenge, but we understand that circumstances can change. Please don’t force yourself if you feel unable to complete the challenge.

If I get injured, can I finish later or give up?
Unfortunately, with physical challenges, injuries are likely to happen. Please seek medical advice if you experience any discomfort and always follow health guidelines.

Do I have to provide proof of completion?
Absolutely not, we trust you! It is, however, a great idea to post updates on your progress to your fundraising page to let your supporters know how you’re getting on with your challenge.

I am feeling sore. Can I stop for one day and keep going later on?
Feeling sore can happen when taking up a challenge like this. Please allow yourself a day or more of rest, stretch before and after your activity and seek medical help if necessary.

What if I can’t complete the challenge?
That is absolutely fine, we know that life can get in the way. Please don’t feel discouraged. We are grateful for your support and help in building awareness!

What if I have any more questions about this challenge?
If you have any more questions, feel free to drop a message in the Facebook group, where one of our friendly team will be able to support you.