Digital and Data Lead

ALDER HEY CHILDREN’S CHARITY

Job title: Digital and Data Lead

Salary: £31,325 – £39,826

Hours: 37.5 hours per week*

Location: Alder Hey Children’s Charity (based within the hospital), Liverpool. Office based with occasional working from home.

About Us

Alder Hey Children’s Charity raises vital funds to help make Alder Hey Children’s Hospital a truly world-class, patient-friendly hospital for the 450,000 patients and families we care for every year.

The charity helps to fund a range of activities and projects that are designed to enhance and improve the lives of our amazing young patients. This includes the funding of specialist medical equipment to ensure our brilliant surgeons and clinical staff have the most up to date and cutting edge technology available and funding hi-tech distraction equipment designed and proven to reduce pain and anxiety in our patients. We also fund a range of programmes and special projects such as our ward musicians, our on-site magician and the play specialists we have on every ward.

About this role:

The role combines strong technical capability with the ability to translate data into meaningful insight, practical improvements and robust governance. This supports informed decision making across the Charity.

The role combines strong technical capability with the ability to translate data into meaningful insight, practical improvements and robust governance. This supports informed decision making across the Charity.

Key responsibilities will include:

Digital & Data Leadership

• Lead the day-to-day administration and continuous improvement of the Charity’s CRM (Salesforce) and related digital systems, ensuring they meet the needs of the charity team.
• Act as a key point of contact for CRM, data and routine systems queries, diagnosing issues, implementing solutions and escalating more complex matters where required.
• Oversee day-to-day data processing within the CRM, including donations from multiple sources and online platforms, ensuring accuracy, consistency and compliance with agreed processes.
• Carry out and coordinate regular system maintenance to maintain data integrity, quality, performance, user access and appropriate documentation.

Data Reporting & Insight

• Produce regular and ad hoc analytical reports, dashboards and data extracts from the CRM and other systems to support fundraising performance, operational planning and strategic decision making.
• Work with colleagues to understand reporting requirements and present data in a clear, accessible and audience appropriate way.
• Proactively identify opportunities to improve data quality, reporting processes, segmentation and the use of insight across the organisation.

Training & Support

• Deliver training and ongoing support to colleagues on the effective use of the CRM and related systems, helping to build confidence, capability and consistency across teams.
• Create and maintain user guidance, process notes and simple procedures to support effective and compliant use of systems.
• Promote good data practice and support colleagues to follow agreed processes for data entry, reporting and information handling.

Governance, Compliance & Security

• Support the Digital & Data Manager in ensuring that systems and processes are compliant with GDPR, data protection legislation and internal policies.
• Promote good data governance, including secure handling of information, appropriate permissions, audit trails, retention standards and robust working practices.
• Contribute to the maintenance, backup and resilience of systems, ensuring risks, issues and breaches are identified and escalated appropriately.

IT Hardware

• Act as a key point of contact for charity team members to liaise with the Trust IT service around on-going day-to-day issues.
• Support the Digital & Data Manager with liaison with the Trust IT service over any systematic changes that are required to support the charity IT hardware infrastructure. 
• Help the Digital & Data Manager create new systems and process for new IT hardware that is required by the charity.

Team Working

• Provide day-to-day supervision and support to the Digital & Data Assistant, helping to prioritise work, develop skills and maintain high standards.
• Work collaboratively with the Digital & Data Manager and wider Charity team to ensure digital and data priorities are aligned to organisational needs.
• Build strong working relationships across fundraising, finance, marketing and operations to support joined-up ways of working and continuous improvement.

Other Duties

• Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation.
• Be an active and supportive member of the Alder Hey Children’s Charity team, contributing to the team’s development and working collaboratively with colleagues and volunteers.
• Attend and support events run by fundraising teams where required, including occasional out-of-hours working.
• Gain and maintain an in-depth knowledge and understanding of the Charity’s work, priorities and future plans.

Any other reasonable duties as required by your line manager.

Please see the attached Job Description and Person Specification for more information.