About us

Alder Hey Children’s Charity raises vital funds to help make Alder Hey Children’s Hospital a truly world-class, patient-friendly hospital for the 330,000 patients and families we care for every year.

The charity helps to fund a range of activities and projects that are designed to enhance and improve the lives of our amazing young patients. This includes the funding of specialist medical equipment to ensure our brilliant surgeons and clinical staff have the most up to date and cutting edge technology available and funding hi-tech distraction equipment designed and proven to reduce pain and anxiety in our patients. We also fund a range of programmes and special projects such as our ward musicians, our on-site magician and the play specialists we have on every ward.

In Spring 2020 we launched our £3m Children’s Mental Health Appeal. Our 7 in 10 Appeal highlights that 70% of young people with a mental health condition are currently missing out on vital mental health interventions at a sufficiently early age. The Appeal is aiming to raise vital funds to enhance inpatient and community mental health services at Alder Hey Children’s NHS Foundation Trust, enabling more children to access the treatment they need at the time they need it, an already vitally needed service which is seeing increasing demand due to the impact of Covid-19. We have also recently launched our new Surgical Neonatal Appeal to raise £2.5m towards a brand new, state of the art Surgical Neonatal Intensive Care Unit (NICU) at the hospital.



About this role

We are looking for an experienced, ambitious Charity Shop Manager to join our successful Charity team to manage our charity shop in Huyton. The Shop Manager will be an integral part of the wider Charity team.


Main responsibilities & tasks 

Income generation:

  • Maximise sales and profits ensuring weekly targets are met
  • Maintain an appropriate income/expense budget in collaboration with relevant Charity staff
  • Seek, utilise and analyse management information including EPOS data to manage shop performance, seizing opportunities for improvement
  • Manage the team to maximise income from Gift Aid on donated products
  • Work with the wider Charity team to promote and support fundraising activities and events

Staffing and volunteers:

  • Line management of Assistant Shop Manager and team of volunteers
  • Recruit manage and retain a diverse team of volunteers, utilise their skill sets and motivate them to deliver great customer service and perform tasks in-line with charity standards
  • Maximise the shop’s opening hours and ensure the shop is open and managed by the shop team in the managers absence
  • Provide and support ongoing training and development
  • To work and treat staff and stakeholders in accordance with the Charity’s values

Health and safety:

  • Ensure the shop adheres to Retail Health and Safety regulations
  • Ensure the Health and Safety of staff, volunteers and customers
  • Ensure staff and volunteers are training in manual handling

Stock control:

  • Ensure continuous, sufficient levels of high quality stock
  • Be responsible for deliveries and stock controls
  • Ensure stock is appropriate to the business and priced accordingly
  • Maintain a rigorous process of stock rotation, ensuring rotation within expiry dates

Customer service:

  • Set high standards of cleanliness, display and merchandising.
  • Ensure the Health and Safety of your team and customers.
  • Establish quality standards, consumer safety and ensuring continuity.
  • Represent a good quality of products, being responsible for sourcing sufficient levels of donated stock in collaboration with the wider Retail team.
  • Play a key role in enabling the shop to represent the Charity’s values



Full-time 37.5 hours per week (our shop is based in Huyton, Liverpool).


Salary expectations



Additional information about this role is included within the Job Description and Person Specification. To view this click here



Our values

Here at Alder Hey Children’s Charity, our values guide the way in which we work. By being courageous, working together, being passionate about our work, and making sure that we are creative in what we do, helps us to deliver the support necessary so that our Hospital can continue to deliver the very best care for our young patients and their families. Our values are:

Courage: we try new things and take risks to innovate and drive forward new ideas. We have the courage to speak up and take a stance. We are accountable, responsive and responsible. We are unstoppable.

Together: we work together as one team, sharing our knowledge and learning. We work in partnership with patients, families, supporters and colleagues. We are respectful, celebrate diversity and empower each other to achieve our aims.

Passion: we are passionate about what we do and why we do it. We work together to share and grow. We inspire others.

Magical: we are fun, creative and child led. We create special moments, provide little extras and go further for our brave young patients.



How to apply

  • Closing date: Thursday 6th January 2022.
  • Interview date: week commencing 10th January

To apply for this role, fill out the below form:

Submit your application

Enter your full name
Enter your contact telephone number
Please attach your CV
Include a covering letter which explains how you meet the requirements of the role.


Alder Hey Children’s Charity will make every endeavour to make any reasonable adjustments for applicants who require assistance in carrying out their duties due to a disability. Alder Hey Children’s Charity is committed to equal opportunities and positively welcomes applications from all sections of the community. Alder Hey Children’s Charity is committed to safeguarding children and vulnerable adults. The post holder may be required to complete an enhanced DBS disclosure check.

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