Alder Hey Children’s Charity raises vital funds to help make Alder Hey Children’s Hospital a truly world-class, patient-friendly hospital for the 330,000 patients and families we care for every year.
The charity helps to fund a range of activities and projects that are designed to enhance and improve the lives of our amazing young patients. This includes the funding of specialist medical equipment to ensure our brilliant surgeons and clinical staff have the most up to date and cutting edge technology available and funding hi-tech distraction equipment designed and proven to reduce pain and anxiety in our patients. We also fund a range of programmes and special projects such as our ward musicians, our on-site magician and the play specialists we have on every ward.
In September 2021 we launched our £3m Surgical Neonatal Appeal which aims to raise £3m towards a brand new, state of the art Surgical Neonatal Intensive Care Unit (NICU) at the hospital.
About this role
This is an exciting opportunity to be at the heart of the Charity operations and gain some charity work experience over a temporary period. This role is the first point of contact for supporters and requires outstanding customer care/ donor stewardship skills. This role will provide support to the fundraising team, whilst also assisting with our hospital and online shops.
Fundraising & Office Duties
- Undertake day to day administrative tasks as directed by the People & Operations Manager and People & Operations Team Leader, including the preparation of letters, reports and memos, ensuring the work is of a high standard, professional and accurate. Adhering to sensitive information protocols and keeping sensitive information confidential.
- Deal with incoming telephone enquiries in a professional and helpful capacity and direct all incoming calls correctly and take accurate messages. Adhere to any confidential or sensitive information protocols.
- Contribute to the efficient running of the public Charity office by receiving donors and visitors in a welcoming and friendly manner.
- Provide excellent customer care/ donor stewardship in all interactions with donors.
- Manage the mail, ensuring it is opened, distributed and any donor correspondence is responded to in a timely manner.
- Process donations in line with established receipting procedures.
- Carrying out filing in line with office procedures and ensuring the safe storage and archiving of documents/records on a regular basis.
- Undertake banking procedures and ensure donations are accurately recorded and banked.
Hospital & Online Shop
- Process online orders for the shop in a timely manner.
- Run regular reports for the Operations Manager relating to online sales.
- Support the management of the online and hospital shop, ensuring they are stocked, and products are displayed in the best way.
- Provide good customer service within the shop inside the hospital Atrium.
- Cash up the till, ensuring sales are correctly recorded and takings are passed through for banking.
- Process donations on the CRM database, liaising with fundraising teams to ensure this is recorded correctly, including from online platforms.
- Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation.
- Be an active and supportive member of the Alder Hey Children’s Charity team, contributing to the team’s development and working collaboratively with colleagues and volunteers. Attend and support on events run by the fundraising teams where required.
- Any other reasonable duties as required by your line manager.
Alder Hey Children's Charity at Alder Hey Children's Hospital, Liverpool
£21,515 (pro rata for a 3 months period £5,379)
37.5 hours per week, 3-month fixed term contract (part time working will be considered)
Additional information about this role is included within the Job Description and Person Specification. To view this click here
Here at Alder Hey Children’s Charity, our values guide the way in which we work. By being courageous, working together, being passionate about our work, and making sure that we are creative in what we do, helps us to deliver the support necessary so that our Hospital can continue to deliver the very best care for our young patients and their families. Our values are:
Courage: we try new things and take risks to innovate and drive forward new ideas. We have the courage to speak up and take a stance. We are accountable, responsive and responsible. We are unstoppable.
Together: we work together as one team, sharing our knowledge and learning. We work in partnership with patients, families, supporters and colleagues. We are respectful, celebrate diversity and empower each other to achieve our aims.
Passion: we are passionate about what we do and why we do it. We work together to share and grow. We inspire others.
Magical: we are fun, creative and child led. We create special moments, provide little extras and go further for our brave young patients.
How to apply
- Closing date: Wednesday 31st May 2023
- Interviews: W/C Monday 5th June 2023
To apply for this role, fill out the below form:
Alder Hey Children’s Charity will make every endeavour to make any reasonable adjustments for applicants who require assistance in carrying out their duties due to a disability. Alder Hey Children’s Charity is committed to equal opportunities and positively welcomes applications from all sections of the community. Alder Hey Children’s Charity is committed to safeguarding children and vulnerable adults. The post holder may be required to complete an enhanced DBS disclosure check. Reg Charity No 1160661.