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Ticket No. xxxx

There may be valid reasons why your ticket was not in the
draw. The most common reason is that your first payment has not yet
been received (or was not received in time for the draw deadline for
this draw). Please allow sufficient time for us to process your
membership and if you pay by standing order, allow a further 2 weeks
for the bank to process it. Some banks can take up to two weeks to
process standing order mandates.

Another possible reason why your ticket may not be in the
draw, is that there are not exactly 52 weeks in a year, so all
members paying by standing order or direct debit will miss a week in
the draw at some point. This missed week may occur at any time,
depending on your payment date, but once it has occurred it should
not happen again for a few years.

If your situation does not fit any of these descriptions, and you
believe that your ticket should have been entered in this draw.
Please contact us immediately by clicking
so that we can investigate.

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