Welcome to Alder Hey's Lottery and Superdraw

Alder Hey Children's Charity

Eaton Road, West Derby, Liverpool L12 2AP
Telephone: 0300 102 4102

www.alderheycharity.org

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4 May 2022

Important: Confirmation of the set-up of your Direct Debit Instruction
Service User Number 507032 : Alder Hey Children's Charity

Dear Member,

Thank you for joining our lottery. Having accepted your Direct Debit details, I would like you to confirm that they are correct. Please check that the details below, including you payment schedule, are correct.

Account Number:		Sort Code:
Account Name:
Payment Amount:		First Payment:
Payment Frequency:
Start Date:

For security reasons the first four digits of your bank account number are not shown.

If you have requested any changes to your account or ticket holding since first signing-up, updated details may not yet have appeared on this page. You will be notified by post of payment changes at least 10 days before they are due.

If any of the remaining details are incorrect, please call us as soon as possible on 0300 102 4102. However, if your details are otherwise correct you need do nothing and your direct debit will be processed as normal. You have the right to cancel your Direct Debit at any time. A copy of the Direct Debit Guarantee is below.

For your information, the collections will be made using this reference: AHXXXXX

If you wish to inspect your lottery ticket(s) you can do so by clicking here.

Thank you very much for your support of Alder Hey Children's Charity and good luck in the lottery

Yours sincerely,

Catherine Durnford
Lottery Administrator

From time to time we would like to send you information or updates on our work. If you would prefer not to receive this information, or you would like to change the way you hear from us, please let us know by email us at [email protected].

The Direct Debit Guarantee

• This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
  
  
• If there are any changes to the amount, date or frequency of your Direct Debit, Alder Hey Children's Charity will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Alder Hey Children's Charity to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
  
  
• If an error is made in the payment of your Direct Debit by Alder Hey Children's Charity or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. - If you receive a refund you are not entitled to, you must pay it back when Alder Hey Children's Charity asks you to.
  
  
• You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.

Why an NHS hospital needs your support 

Children and young people have very different requirements from a hospital than adult patients. The charity recognises this and helps to fund state of the art equipment and a range of activities and projects that are designed to enhance and improve the lives of our amazing young patients when they are being treated. By joining our Lottery and Superdraw you are helping us achieve even more!

The charity can fund specialist medical equipment which ensures our brilliant surgeons and clinical staff have the most up to date state-of-the-art technology available to them – often equipment that is just not available yet via the NHS. We also fund high-tech distraction equipment proven to reduce pain and anxiety in our young patients, ensuring faster appointments without the need for sedation.

Donations help us support a vast range of programmes and special projects such as our ward musicians, our on-site magician and the play specialists we have on every ward. Our ground-breaking ward-based chef programme also ensures we are delivering healthy and nutritionally balanced food to all our patients when they need it most.

In the last few years donations large and small have enabled us to complete an incredibly important new research and education facility as well as fully funding the design and construction of a brand new bereavement centre on the hospital campus. Our amazing new mental health facility is opening in autumn which will impact on mental health services for children and young people for decades to come, and we have started work on our brand new Surgical Neonatal Unit which will feature family rooms to allow parents to saty with their newborns during treatment, a first for the UK.

Read more about our latest Appeal.