Contacts

Alder Hey Children's Charity,

E Prescot Rd.,

Liverpool,

L14 5AB

info@alderheycharity.org

+44 151 252 5716

Job Title:

Head of Operations, People & Retail

Reporting To:

Chief Operating Officer

Salary:

£47,079 – £63,909 (Band E)

Hours:

37.5 hours per week

 

Job Purpose:

 

 

The post holder will play a pivotal role in the strategic and operational development of the charity with particular responsibility for the charity operations, people and retail functions to ensure they are carried out efficiently and effectively and comply fully with all aspects of charity law and good practice.

A senior leadership team member, this role will lead Alder Hey Children’s Charity’s Retail Strategy, developing a plan for opening of new Charity Shops and growing online sales. They will also lead on the People Strategy for the Charity and Retail teams.

They will build strategic relationships across the sector ensuring that we remain innovative and sector leading in both our People Strategy and Retail development plans. They will oversee the implementation of the Volunteer Strategy.

Main Duties/Tasks

 

 

Strategic Planning, Financial Management & Reporting

  • Lead on the development and implementation of strategic, multi-year plans and budgets.
  • Monitor progress against strategic plans, budgets, KPIs, producing reports.
  • Develop a revised Retail Strategy, developing and executing a plan for increased on-line sales and new shops.
  • Lead on the People Strategy across the charity and retail teams.
  • Co-ordinate the Operational Strategy across the areas of Fundraising Support, Health & Safety, Estates & Facilities (including asset management).
  • To build and maintain a high performance culture through effective performance management, communication and coaching of staff, ensuring clear objectives are agreed and performance is regularly reviewed.
  • To work closely with Alder Hey NHS Trust to ensure strong partnership working with key areas such as Patients Experience, Volunteering and Estates & Facilities.

 

Operations

  • Provide leadership and direction to the Operations & People Manager, empowering them & the team to deliver against set goals and objectives.
  • Oversee health & safety across the charity, ensuring that the team have appropriate processes, practices and policies in place to comply with the law and ensure our team have a good working environment.
  • Oversee the management of Estates & Facilities across the charity premises, including asset management, ensuring that these are in line with our values, the legal requirements, and look at ways that innovation can help us to improve within these areas.
  • Oversee the insurance renewal process (for the charity and retail shops).
  • Oversee processes & practices in relation to donor stewardship, ensuring the team are providing an excellent donor journey and donations are processed efficiently and effectively.
  • To formulate and propose policies and ensure that existing policies are updated in accordance with the agreed timetable.

 

People

  • Develop and execute the Charity People Strategy for both staff and volunteers.
  • Develop and execute the Charity EDI Strategy for both staff and volunteers.
  • Be the lead specialist in HR practices and maintain strong knowledge of relevant legislation and good practice.
  • Oversee key HR processes to ensure they are operating effectively in line with our values and the legal requirements, including:

·         Equity, diversity & inclusion (EDI)

·         Implementation of the Employee Value Proposition (EVP)

·         Recruitment & onboarding processes

·         Performance Development Review (PDR) process

·         Handling of disciplinary & grievance processes

·         Staff liaison, including pay award, occupational health or other required communication/ consultation

·         Sickness Absence management

·         Payroll Information

·         Policies

·         Learning & Development

 

Retail

  • Develop and execute the Charity Retail Strategy, ensuring that income is maximised whilst also achieving the Charity’s social mission and awareness within the community.
  • Lead on the opening of new shops, identifying locations, negotiating leases, and directing the operational plan from concept to opening.
  • Be the lead specialist for retail in the charity and maintain strong knowledge of relevant legislation and good practice.
  • Provide leadership and direction to the Retail Manager, empowering them & the team to deliver against set goals and objectives.
  • Oversee health & safety across the shop, ensuring that the team have appropriate processes and practices in place to comply with the law and ensure our team have a good working environment.
  • Oversee the management of Estates & Facilities across the retail premises, including asset management, ensuring that these are in line with our values, the legal requirements, and look at ways that innovation can help us to improve within these areas.

 

Other Duties

  • Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation.
  • Be an active and supportive member of the Alder Hey Children’s Charity team, contributing to the team’s development and working collaboratively with colleagues and volunteers. Attend and support on events run by the fundraising teams where required.
  • Any other reasonable duties as required by your line manager.

Closing date: 14th April 2024

Interview dates: 23rd & 25th April 2024.

View the detailed job description and person specification here 
View our vision and values by clicking here

Apply for this job by completing the application form below:





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