Alder Hey Children's Charity,

E Prescot Rd.,


L14 5AB

+44 151 252 5716

Job Title:

Fundraising & HR Support Officer

Reporting To:

Fundraising & People Team Leader


£25,307 – £29,634


37.5 hours per week


Alder Hey Children’s Charity (based within the hospital), Liverpool

Job Purpose:

This is an exciting opportunity to be at the heart of the Charity operations. This role is the first point of contact for supporters and requires outstanding customer care/ donor stewardship skills. The post holder is expected to foster excellent working relationships with all members of the Charity team, donors – both existing and potential – and Trust staff. This role will provide support to the fundraising team and with HR processing for the Charity, whilst also supporting with our hospital and online shop.  

Main Duties/Tasks:

Fundraising & Office duties

  • Undertake day to day administrative tasks as directed by the Fundraising & People Team Leader and Senior Team, including the preparation of letters, reports and memos, ensuring the work is of a high standard, professional and accurate. Adhering to sensitive information protocols and keeping sensitive information confidential.
  • Deal with all incoming telephone enquiries in a professional and helpful capacity and direct all incoming calls correctly and take accurate messages. Adhere to any confidential or sensitive information protocols.
  • Contribute to the efficient running of the public Charity office by receiving all donors and visitors in a welcoming and friendly manner.
  • Provide excellent customer care/ donor stewardship in all interactions with donors.
  • Manage the mail, ensuring it is opened, distributed and any donor correspondence is responded to in a timely manner.
  • Process donations in line with established receipting procedures.
  • Adhere to audit procedures and liaise with the Charity’s auditors.
  • Carrying out filing in line with office procedures and ensuring the safe storage and archiving of documents/records on a regular basis.
  • Provide support to the senior management team, including organising and scheduling meetings and room bookings.
  • Undertake banking procedures and ensure donations are accurately recorded and banked.  

Hospital & Online Shop

  • Process online orders for the shop in a timely manner.
  • Run regular reports for the Fundraising & People Team Leader relating to online sales.
  • Support the management of the online and hospital shop, ensuring they are stocked, and products are displayed in the best way.
  • Provide good customer service within the shop inside the hospital Atrium.
  • Cash up the till, ensuring sales are correctly recorded and takings are passed through for banking.  

Database support

  • Process donations on the CRM database, liaising with fundraising teams to ensure this is recorded correctly, including from online platforms.
  • Produce analytical reports from the fundraising database system, for audit purposes.

HR support

Provide HR administrative support within the areas of:

  • Recruitment, including coordinating the recruitment process and the induction of new starters;
  • Ensuring all staff have a DBS in line with the Trust requirements;
  • Administration of staff annual leave allowance and absence reporting;
  • Creating staff correspondence letters, including pay award, furlough or other required communication; and
  • Attending and minuting HR meetings where required.

Other Duties

  • Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation.
  • Be an active and supportive member of the Alder Hey Children’s Charity team, contributing to the team’s development and working collaboratively with colleagues and volunteers. Attend and support on events run by the fundraising teams where required.
  • Any other reasonable duties as required by your line manager.

Closing date- Sunday 28th April 2024.

Interviews- Thursday 9th May 2024.

View the detailed job description and person specification here 
View our vision and values by clicking here

Apply for this job by completing the application form below:




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