Alder Play Terms and Conditions


Welcome! Your access to and use of the Alder Play application (the “App”) is subject to the following terms and conditions. We hope you enjoy our App. So that you may fully enjoy our App, please read these terms and conditions, which will govern your use of the App. As user in this User Agreement, “you” and “your” refers to any user of the App, and if you are a child, “you” and “your” includes your parent(s) and/or legal guardians(s). “We”, “our” and “us” refers to Alder Hey Living Hospital Ltd.

Acceptance of User Agreement

By accessing and/or using the App, you specifically agree to be bound by these terms and conditions (this “User Agreement”), including the Privacy Policy which is incorporated in and made a part of this User Agreement.

We reserve the right to update or otherwise modify this User Agreement at any time, in our sole and absolute discretion. If you do not agree to this User Agreement, please exit and stop using the App.

Intellectual Property

All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the App or Service shall remain at all times vested in us, our licensors or content contributors. You are permitted to use this material or content only within the App and as expressly authorised by us, our licensors or contributors.

If you become aware of any unauthorised distribution or commercial exploitation of the App, please notify us at [email protected].

You must not do (or allow to be done) any of the following:

  • Copy (except for limited permissions to copy under the Copyright Designs and Patents Act 1988, as amended from time to time (the “Act”)), redistribute or relay the whole or any part of the App or otherwise deal with the App in a way which is not permitted under the Act;
  • Sell or make any charge for watching or using any part of the App;
  • Show or re-transmit any part of the App to the public, even if no charge is made;
  • Use the App for any improper or unlawful purpose;
  • Tamper with or modify the App in any way; copy or redistribute any of the reward badges, so as to share and make available to the public.

Third Party Websites

You acknowledge and agree that we are not responsible for the availability of any third party websites or material you access through the Alder Play App. This includes, but is not limited to, the 'Ask Oli' chatbot, which is an add-on to the main Alder Play App and uses artificial intelligence (AI) to provide instant answers to questions submitted by users of the App. For this reason, the chatbot should be considered an experimental feature.

We do not endorse and shall not be held responsible or liable for any content, advertising, products or services on or available from such websites or material.

No Warranties; Limitation of Liability; Disclaimer of Damages

In no event shall we, respective licensors or content contributors be liable to you, or anyone claiming through you, for (1) Incidental, indirect, special or consequential loss or damages or injury, or (2) any damages whatsoever resulting from loss of use or inability to use the App or the content accessible through the app.


If you provide feedback or ideas (“suggestions”) on the app, you understand we may use your suggestions without any obligation to attribute them to you or to compensate you. You must not give us any information that is confidential, commercially sensitive or contains original creative work or is the intellectual property or proprietary property of you or another person.

Alder Play Sponsors

We would like to thank the following sponsor for making the Alder Play App a reality:

Alder Hey Children's NHS Foundation Trust
Alder Hey Children's NHS Foundation Trust
Alder Hey Children's Charity
Alder Hey Children's Charity
 Shop Direct
Shop Direct

Liverpool John Lennon Airport

Liverpool John Lennon Airport

NHS England

NHS England

Alder Play Content Contributors

We would like to thank the following content contributors who have helped to enrich the Alder Play App and in hospital experience:


Hasbro Video content
Transformers, My Little Pony, Littlest Pet Shop, The Adventures of Chuck and Friends



Sound effects David Morgan & 3D Characters Grant Liddall


Lucy Casson
Alder Hey App Characters
“The Critters”

 Hartree Centre

Ask Oli Chatbot


Innovation in Healthcare

Consultancy Services

Jungle Interactive

Jungle Interactive
The Hardleeys of Alder Hey Jigsaw and Matching Pairs Games




360° Video and Photography
Explore Alder Hey Images by


Twin Vision
BEDLAM!An animation by patients from Alder Hey Children’s Hospital



Dawn Chorus
Wild Song at Dawn (2007) Chris Watson with patients from Alder Hey Children’s Hospital, commissioned and produced by FACT